Frequently Asked Questions
How are the wines selected?
We select only the best-of-the-best small-batch wines from top Ontario producers. These are interesting wines with interesting stories, and can't be found in any liquor store as they are limited edition wines, pre-releases, or private reserves released only to the Toronto Life Wine Club. Predominantly, red and white wines are included in your package though you will see the odd rosé, sparkling, or other specialty wine make an appearance from time to time. The wines are selected and tasted by a team of professional wine experts and sommeliers.
Do you deliver to all of Ontario?
Yes! We ship throughout Ontario.
When will my wine arrive?
Your credit card will be billed on the 20th day of each month, and your wine will be delivered the following week.
How is the wine shipped?
We use Canada Post or The Messengers courier service. Please note: Government regulations require a signature from an adult at least 19 years of age, so the wine cannot be left on your doorstep. Many customers find it easiest to have their wine packages shipped to their office address.
What should I do if something is wrong with my package?
Should you have issue with the wines you receive, including a damaged shipment, please contact firstname.lastname@example.org or call 1-888-892-8812. Your satisfaction is 100 per cent guaranteed.
Can I cancel my subscription?
Absolutely. You can skip, pause, or cancel anytime. Simply send us an email at email@example.com or call 1-888-892-8812. Cancellation requests must be received by the 15th day of the month to avoid being charged.
No problem. Please contact us at firstname.lastname@example.org or call 1-888-892-8812 and we’ll answer all your inquiries, and maybe even offer you some wine tips.